Frequently asked questions
You can learn more about Hy-Pro Sports in our FAQ below. Some of the most popular questions are featured here, however, if you can't find what you're after then please feel free to contact us.
How do I place an order?
Orders can be only placed on the website using a credit or debit card or Paypal. We do not accept orders over the phone.
How long will delivery take?
Our standard delivery service takes 2-4 working days from dispatch to delivery. We aim to dispatch all orders within 24 hours of the order being placed. Orders placed after 1pm GMT or outside our office hours will be dispatched the following working day.
How do I qualify for free delivery?
Orders over £10 in value automatically qualify for free delivery within the UK. Our easy to use checkout process will apply this discount for you.
How do I get in touch?
You can call our customer support team on 01582 670 100. Our offices are open between 09:00 – 17:00 Monday to Friday. Alternatively, you can email our team – firstname.lastname@example.org
How do I return an item?
We are happy to accept returns up to 30 days after delivery. If you wish to return an item, please use the returns form which you can download from our website. All returned items must be in a clean and saleable condition.
How long do I have to decide if I want to keep my purchase?
You may return unwanted items up to a maximum of 30 days from the date of delivery. Returned items must be clean, unused and in a saleable condition. We will not accept returns of items that are not in original packaging unless faulty.
How can I pay?
Purchases can be made using PayPal or a credit or debit card through the website. We do not accept orders over the phone.
are your products covered by a standard 12 months warranty?
Yes, we offer a standard 12 months warranty on all our products.
What information do you store about me?
We only store information that is necessary to process your order and ensure that you receive the best possible service. We never disclose any personal details to any 3rd party companies without your consent. All data is fully encrypted and stored securely. Hy-Pro International are fully GDPR compliant.
I love my new Hy-pro sports product! How do I post a review?
Firstly, great news! We welcome all feedback from our customers. To post a review on our site, simply click on the link in email which you will receive two weeks after your purchase. You can rate our products from one to five stars as well as leaving a free-type review. Hy-Pro Sports read all reviews submitted to the website and we will edit or reject reviews that contain inappropriate language or otherwise unsuitable content.
How do I know it is safe to order on the Radial site?
Hy-Pro Sports are a UK-based company and as such we are fully PCI compliant and we strictly adhere to all appropriate laws and regulations. We are a wholly owned subsidiary of Hy-Pro International Ltd, a UK company specialising in sports, cycling and outdoor equipment.
Do you price match?
We do not offer price matching currently.
How can I track my order?
Once you have placed your order we will send you a confirmation email containing your order details and order number. We will send you a second email when your order has been dispatched – this email will contain a hyperlink to the tracking page for your specific order. Alternatively, you can login to your account on our website and view your order history.