FAQ's
Orders & Shipping
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use that number to follow your shipment.
My order hasn’t been dispatched yet — what should I do?
Please allow time for our warehouse team to process and dispatch your order. If it’s been longer than expected, check your order status in your account or contact customer support.
Do you offer free delivery?
Yes — for many UK orders over a specific threshold (e.g., £X+ on select products). Exact delivery fees and thresholds are shown at checkout.
Product & Size Information
How do I know which size is right for me?
Size guides are also available on relevant product pages (e.g., balls, goals,).
Are your products official licensed merchandise?
Yes — we offer a wide range of officially licensed products from major clubs and competitions, including Premier League teams and global tournaments.
Product Quality
What if my product is faulty or missing parts?
Quality is vital to us. If your product is damaged or incomplete, contact our customer service team through our Contact Us page — we’ll help resolve the issue.
Do products come with manuals or instructions?
Many of our products include a user manual or instructions. If you need a digital version, check the Product Instruction Manuals section or contact support.
Returns & Refunds
What is your returns policy?
If you need to return an item, visit our Returns page for detailed instructions and timeframes. Most items can be returned in original condition within the 30 days.
How do refunds work?
Refunds are typically processed back to your original payment method once the returned item is received and inspected. Processing times can vary depending on your bank or payment provider.
Support & Contact
How can I get support if I need help?
You can reach us via the Contact Us form for help with orders, products, delivery, returns, or general queries.